Purchasing Terms

Equipment and configuration

The model, condition, quantity and included components are those stated for the equipment you select and on your order or formal quote. Accessories offered separately are not included unless your selected configuration says they are. Contact BBS before ordering if an included component or compatibility requirement is unclear.

Finder and Studio runtime figures are estimates. Runtime varies with load, battery condition and operating conditions. Electrical service, connections, installation and any requirements flagged for confirmation must be checked before the equipment is put into service. Installation and on-site services require their own agreed scope.

Quotes, pricing and payment

A quote request is an inquiry, not a paid order or reservation. The request-page catalog estimate is not a formal quote. BBS confirms current price, availability and the proposed delivery plan in the formal quote. Checkout rechecks equipment and totals before payment; applicable taxes and the final payable amount appear there. Purchase orders, tax-exempt handling and credit terms require billing-team confirmation.

Shipping and timing

Domestic shipping is included at the advertised launch price. In-stock dispatch is estimated at 1–2 business days; backordered dispatch at 7–10 business days. After dispatch, estimated transit is 3–5 business days by ground or 3–7 by freight. These are estimates, not guaranteed dates. Freight access, liftgate needs, installation and international shipping are confirmed with BBS. See Shipping Rates & Policies.

Cancellations and ordinary returns

You may cancel without a fee before shipment. Correctly supplied, working equipment may be returned within 30 days of delivery with no restocking fee. BBS pays return shipping for equipment weighing up to 70 lb. For equipment over 70 lb, the customer pays for return shipping and may arrange it directly or request a shipping quote from BBS. Contact us first for return instructions. See Returns & RMA.

Warranty and help

BBS warranty coverage starts on delivery: 36 months for New equipment and 18 months for Renewed equipment. Warranty coverage is provided by BBS; do not assume that an original manufacturer's warranty transfers. Approved warranty replacements include BBS-paid shipping both ways. See BBS Warranty for the support path.

Urgent help is owner-led. You may call any time; an immediate response or a staffed around-the-clock service desk is not guaranteed. Service appointments, response commitments and installation work require confirmation from BBS.

Contact and privacy

For order changes, delivery questions or a term that needs clarification, contact nick@batterybackup.solutions or (305) 330-2266. Our Privacy notice explains how customer and request information is handled.